We are start up.
We are dealing in perishable.
We always go extra mile to please our customer, give good service, give right attention and really really fair price.
90%
Most of the customers appreciate us and encourage us.
Also they give an extra push to help us spread the word.
They also empathize with us if we go wrong somewhere, as we are always ready to accept mistakes and improve upon those.
Thy are the reason we continue to do what we do!
But those10%
There are few peculiar people, they hunt for Startups like us.
They intentionally trouble us!
They exploit us to the maximum capacity they can.
They bargain on price, like 3-4 hours in whats app.
They call and bargain.
They ask for free delivery to the distance of 1.5 hours from warehouse.
They bargain for delivery cost.
After we agree on price and delivery cost, they reduce money when the delivery person go to their door with 4-5 kg mango box in 3 pm hot sun on bike.
They say, I will pay this only much else you take it back.
They give wrong address to save on delivery cost and real address is 10 km farther, They refuse to pay extra delivery cost as per km.
They don't keep cash even if pre-informed.
We loose time, money and efforts. Sometimes staff loose their confidence while dealing with such people!
Sometimes we put our foot down and say "no", but you understand how important it is for a start up to make a sale and avoid any loss due to Perishable nature of product.
All these negatives add up to our losses.
Learning are about human behavior! Technology does help but it has its own limitation.
We are dealing in perishable.
We always go extra mile to please our customer, give good service, give right attention and really really fair price.
90%
Most of the customers appreciate us and encourage us.
Also they give an extra push to help us spread the word.
They also empathize with us if we go wrong somewhere, as we are always ready to accept mistakes and improve upon those.
Thy are the reason we continue to do what we do!
But those10% There are few peculiar people, they hunt for Startups like us.
They intentionally trouble us!
They exploit us to the maximum capacity they can.
They bargain on price, like 3-4 hours in whats app.
They call and bargain.
They ask for free delivery to the distance of 1.5 hours from warehouse.
They bargain for delivery cost.
After we agree on price and delivery cost, they reduce money when the delivery person go to their door with 4-5 kg mango box in 3 pm hot sun on bike.
They say, I will pay this only much else you take it back.
They give wrong address to save on delivery cost and real address is 10 km farther, They refuse to pay extra delivery cost as per km.
They don't keep cash even if pre-informed.
We loose time, money and efforts. Sometimes staff loose their confidence while dealing with such people!
Sometimes we put our foot down and say "no", but you understand how important it is for a start up to make a sale and avoid any loss due to Perishable nature of product.
All these negatives add up to our losses.
Learning are about human behavior! Technology does help but it has its own limitation.
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